Administrative Guideline - 4710 Suggestions and Complaints


The primary purpose of these procedures is to clarify channels of communication available to students when they have complaints about certain actions, policies, or procedures and to provide ways for students to present suggestions for the improvement of the system.

A.      Suggestions

1.       Student suggestions, in contrast to complaints, should be of a constructive nature and contribute toward the realization of the educational goals of the Corporation.

2.       Staff members should be open to the opinions of students who seek to contribute toward the betterment of the school.

3.       Students shall be encouraged to approach appropriate staff members directly and offer suggestions. If advisable, and if the suggestion cannot be dealt with at that level, the staff member should relay the suggestion to the principal.

4.       Students may submit a suggestion in writing to the principal who shall consult with the appropriate staff members.

5.       Student suggestions should be given proper consideration and then acted upon.

6.       If the student feels his/her suggestion has not received a satisfactory hearing or is dissatisfied with the action, s/he should use the complaint procedure referred to below.

7.       In all cases, the student shall be informed of the disposition of his/her suggestion. When a suggestion has been offered in writing, the response shall be made in writing.

B.      Complaints

Student complaints generally involve academic matters, disciplinary action, and/or student social, physical, or operational conditions. Students should be advised to use the procedures described in School Board Policy 9130 to resolve any complaints.